Cancellation Policy

We understand that plans can change.
Please review our simple cancellation guidelines before booking your zipline adventure.

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     Free Cancellation

• Cancel at least 24 hours before your scheduled tour for a full refund.

• To cancel, simply reply to your confirmation email or call us with your booking details.

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     Late Cancellations

• If you cancel less than 24 hours before your tour, a 50% charge of the total booking price will apply.

• This covers reserved equipment, guides, and transportation costs.

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      No-Show Policy

• Guests who do not show up on the day of the tour without notice will be charged 100% of the booking.

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      Weather & Safety

• Tours operate rain or shine, but severe weather or unsafe conditions may require us to cancel for your safety.

• If Native’s Way cancels, you will receive a full refund or the option to reschedule—your choice.

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     How to Cancel or Change a Booking

1. Reply to your booking confirmation email or call us

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Thank you for understanding.
This policy allows us to keep our guides, equipment, and transportation ready for every guest and ensures the best experience for all.

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